I love Deming. And I guess I’m not the only one. From Ritholtz.
The comments there are excellent also. One was kind of funny, how Deming made that person a liberal. It had the opposite effect on me. Yes, it’s all about process, but process is completely the responsibility of ownership/management. Another commenter mentioned Juran. Brings it all back. :)
It amazes me that this is new to anyone. So basic. I learned it in Detroit at a GM factory in the mid ’80s. Yes, it went almost completely unused there, but at least I was able to really learn it and understand it. And the corporate culture there really clearly showed the results of what happens when you do the opposite. They also put me through a TM class, on site (awesome!!).
“Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.” -W. Edwards Deming